The Engineer

Datadog | 2018 - 2023

Progressed to the highest level of technical expertise within the global support organization.

• 💎Complex Troubleshooting: Awarded the "Einstein Award" for resolving the most intricate global technical escalations with elegant, high-impact solutions.
• 🌐Enterprise Cloud Integration: Technical consultant for thousands of complex enterprise environments across GCP, AWS, and Azure, enabling sales teams to consistently exceed strategic targets.
• 🎓Technical Leadership: Architected and delivered a flagship two-week APM training residency for the APAC engineering hub. Scaled regional diagnostic capabilities, drastically accelerating resolution times for enterprise-tier incidents.
• 📢Stakeholder Communication: Delivered high-stakes technical presentations at Google Cloud and AWS Summits, engaging C-level executives and key stakeholders.

Graduate Technology Platforms | 2017

• • Led user testing and functional prototyping for the Service NSW web app.
• • Developed Salesforce Apex solutions and UI prototypes.

IT Support Officer | 2015 - 2016

Foundation in troubleshooting, root cause analysis, and hardware/software orchestration at scale.

Leadership & High-Volume Operations | 2005 - 2012

From managing teams of 15 at Vodafone to directing complex tournaments for the National Poker League, these years built the "Contextual Intelligence" required to manage high-pressure systems and human dynamics.